Top Fast Food Brand – Consumer Insights

Stage 1 Consumer Insights
Stage 2 Analysis
Stage 3 Strategy

Background

Our client is the largest fast food chain in China and one of the largest fast food brands in the world. They have been operating in the country for more than two decades. They asked CMR to help them understand how consumer habits and perceptions of their brand, food offerings, and overall dining experience are changing, as well as what consumers think of established and emerging competitors.

Stage 1 Consumer Insights

In Stage 1 of the project, our analysts conducted over 270 one-on-one interviews 20 minutes to an hour in length with consumers in 6 cities across China.

Stage 2 Analysis

From the insights we gained, we formed a detailed, complete, and up-to-the-minute picture of what consumers across 4 age segments think and expect of our client, as well as the factors that drive their decisions to visit the client’s and competitors’ restaurants and order specific products.

Stage 3 Strategy

In Stage 3, we developed actionable strategic recommendations for our client based on our findings, focusing on increasing customer visit frequency, loyalty, and per-visit order size.

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